guarantee: We guarantee a full refund on
the product kits at any time for any reason,
providing that the product is unopened. If the
product is opened, we will refund 50% of the purchase
The return/refund policy (and
shipping) for product partners are stated on their
We use UPS due to
quick delivery time and good tracking system. Street addresses
are required for delivery.
Signature Required for
Delivery is the default setting in our shopping cart. When
you sign for delivery, we guarantee your receipt of the
If you waive the
signature, we only guarantee the package as far as the
delivery point. Without a signature required for delivery, we
are not liable for theft, loss, or damage.
items are shipped the same day if your order is
received before 3pm. In-stock orders received after 3pm ship
the next business day.
If an item is out of
stock and an unusual delay is expected, we will notify
you by email and/or telephone, otherwise we will ship
immediately upon receipt of backordered items.